FAQs

What are the check-in and check-out time?

Check-in 3pm. Check out 11am.

How can I request an early check-in or late check-out time?

We advise you to contact the apartment. You will find the contact details in your confirmation email.

Does the apartment have parking facilities?

Yes

Does the apartment allow pets?

No

How do I find out if the apartment has a certain facility, e.g. a lift or microwave?

All facilities are listed on the website

How can I cancel or change my booking?

From the platform where you booked

Do I pay a cancellation fee?

No

Where can I check apartment rates?

Airbnb listing and website

How can I let you know comments or suggestions about the apartment?

We appreciate your feedback. Please do not hesitate to send any comments or suggestions to our DM or email.

What should I do, if I lose or forget something in my room?

Email us and we will check for it.

Which credit cards are accepted?

All types

By when do I have to cancel my booking, if I have to?

7 day before check-in.

Are smoking rooms available?

No

Is there a fitness center?

The apartment has a gym.

What are the facilities available?

Available facilities are listed on the Amenities page

Eden Place

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